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In the Indy area Otis seems very capable of Modernization projects. However response time for entrapment is horrendous, I think my best time was around 45min to over 2 Hours at worst (they dispatched someone that was on vacation).

Questionable Maintenance practices where we find they try to squeeze in maintenance with a service, then still charge the $2300 quarterly (yes $2300 per visit for 4 cars x 4 per year $9,200 per year). Like pulling teeth to get equipment tagged with service records, the local Inspector even joked about this which should tell you something. There are some good techs there for sure but Otis is run too thin, and they put maintenance and customer response time on the back burner so from my perspective what is the point? Do not sign their 5 year contract without having an out clause added to it, I have seen this hurt some folks in the past.

Make sure to add set hours to be spent for maintenance in your contract as well. Hopefully they will shape up and improve in the future.

Reason of review: Poor customer service.

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Guest

Awful experience. Require 80% up front won't return for the install. Now 8 months!

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