We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty.
During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable. We are an apartment building with elderly and disabled residents, so it had to be repaired. We called the service line and they did dispatch someone.
The service tech was at our building 45 min. or less and alleviated the problem, which was related to the work they had done. We received a bill for $1,136 for 1.5 hours of overtime (mind you, we were still under the 30 day warranty) including a $50 "vehicle" charge.
No one had ever expressed that the warranty only included calls during regular business hours. I called thinking it was a mistake, no, I was told, that was their fee.
Product or Service Mentioned: Otis Elevator Elevator.
Reason of review: Warranty issue.
Monetary Loss: $1136.
Preferred solution: Full refund.