Most helpful reviews first
Otis Elevator in Seattle, Washington - Poor customer service- Brand new elevator
We have a brand new asset in Dallas, Tx. and have been very disappointed in the lack of communication and repairs are taking forever. They do not communicate and just leave the jobs without informing anyone about why they cannot fix a brand new elevator. Buyer be aware- so far we are very disappointed with our purchase with this company.
I manage an apartment building.we . Our elevator is getting pretty old and does require maintenance more frequently. We had our annual inspection. The results were that we needed to replace the elevator stop button and “ elevator track wheels “. I called Otis to come...Read more
Otis Elevator - This is for Clakson
Otis lifts get stuck and moves slow rather take the stairs
Starting Feb 20th 2018 our elevator was inspected and found out of compliance with 14 items. They were not corrected, show cause update on April 16, 2018 was ignored. A fee was assessed May 15 2018 for $675 We discovered an automatic contract renewal was done by Otis...Read more
I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement. Or mistake was not taking the time to carefully read it. They assured us that they would...Read more
In oktober 2017 is de nieuwe lift van Otis opgeleverd aan de aannemer. Era contour. Vanaf dat moment tot op heden storingen en ellende. Lift hing er scheef in en loopt vast Iedere week storingen en soms vaker als monteurs weer iets vervangen hebben. Diverse printplaten...Read more
Rotterdam, South Holland
Otis Elevator - Absolutely awful
Still waiting on 2 elevators to be installed. It's been nearly a year. Come up with a bunch of false accusations that the site is not ready. Bottom line. They do not have enough manpower. Has caused huge delays. Too big to care!
Even after payment of Rs 7 lacs two months ago to the Otis Co. for installing lift in my College bldg. REENA MEHTA COLLEGE, 150 FEET RD. BHAYANDER WEST DIST THANE .401101 Their is lack of coordination and understanding between sales team and technical team of Mr. VEER...Read more
We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable. We are an apartment building with elderly and...Read more
We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service. When we were finally given access to log...Read more
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