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Otis Elevator - Absolutely awful

Still waiting on 2 elevators to be installed. It's been nearly a year. Come up with a bunch of false accusations that the site is not ready. Bottom line. They do not have enough manpower. Has caused huge delays. Too big to care!
1.6
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#1252111
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I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement. Or mistake was not taking the time to carefully read it. They assured us that they would...
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2.3
#1221176
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The service is the worst. I went to get a new remote, I got it and the and it takes two to make this CRAP barley work. This the same old crummy charter I do0n't care what they call it it is the same CRUMMY CHARTER bad service ,bad programming, worse customer...
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#1184648
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Otis Elevator - Called for service

I called with a severe outage. The operator was largely unhelpful and rude. I asked if I should shut it down and how I should respond. His response was “I can’t tell you if you should shut it down or what you should do. I’ll have a supervisor call you”. It’s been two days and I’ve not received a response of any kind. I’ve got a new provider now. I’ll never call them again.
#1171404
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We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service. When we were finally given access to log...
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1.0
I didn't like
  • Useless
#1131795
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We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable. We are an apartment building with elderly and...
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Anonymous
Michael

Thank you very much.Our Strata management is in the process of modernization our 2 elevators too.Am reviewing several of the elevator's company's liability, consistency and re...

Anonymous
Lisa Smith

Our building is in Waterloo and Otis have been completely negligent with their repairs. The technicians are unskilled and both lifts are now constantly breaking down even thou...

3.7
#1113729
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Otis Elevator - Horrible

The project is still not completed even after making the deal and payment.Officials ignoring the project claims to be a manufacturing defect still no response from the company which was going to finish off the work before the month of may.
1.0
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#1080387
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Otis Elevator - Unsatisfactory after sale service by Otis company

V bad experience. Nobody listens after installation . Their maintanence charges v high. My lift not working since 24 hours .My complaint no 2669666. Anybody can cheque. I have called their call centre at least 8 times. No result Their charges are exorbitant. Service v pathetic
1.3
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1077326
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In the Indy area Otis seems very capable of Modernization projects. However response time for entrapment is horrendous, I think my best time was around 45min to over 2 Hours at worst (they dispatched someone that was on vacation). Questionable Maintenance practices...
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Anonymous
Anonymous

Awful experience. Require 80% up front won't return for the install. Now 8 months!

#1064845
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Otis Elevator - Absolutely horrible

Awful awful awful. Could not say worse things about the EXTREMELY lenghy period of time it took this company to repair the elevators in My condo building. I have lived there for 3 years now and they have never consistently worked at all. Normally 2 and most of the time all 4 are shut down at one time. I would stay away from this company at all costs.
1.0
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Reliability
#1062955
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