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Starting Feb 20th 2018 our elevator was inspected and found out of compliance with 14 items. They were not corrected, show cause update on April 16, 2018 was ignored. A fee was assessed May 15 2018 for $675 We discovered an automatic contract renewal was done by Otis...
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1.0
I didn't like
  • Sales agent
  • Sales agent and service supervisor
  • Useless company
#1353050
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In oktober 2017 is de nieuwe lift van Otis opgeleverd aan de aannemer. Era contour. Vanaf dat moment tot op heden storingen en ellende. Lift hing er scheef in en loopt vast Iedere week storingen en soms vaker als monteurs weer iets vervangen hebben. Diverse printplaten...
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1.2
Rotterdam, South Holland
#1301007
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Even after payment of Rs 7 lacs two months ago to the Otis Co. for installing lift in my College bldg. REENA MEHTA COLLEGE, 150 FEET RD. BHAYANDER WEST DIST THANE .401101 Their is lack of coordination and understanding between sales team and technical team of Mr. VEER...
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#1273202
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Otis Elevator - Absolutely awful

Still waiting on 2 elevators to be installed. It's been nearly a year. Come up with a bunch of false accusations that the site is not ready. Bottom line. They do not have enough manpower. Has caused huge delays. Too big to care!
1.6
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Warranty
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#1252111
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I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement. Or mistake was not taking the time to carefully read it. They assured us that they would...
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2.3
#1221176
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The service is the worst. I went to get a new remote, I got it and the and it takes two to make this CRAP barley work. This the same old crummy charter I do0n't care what they call it it is the same CRUMMY CHARTER bad service ,bad programming, worse customer...
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#1184648
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Otis Elevator - Called for service

I called with a severe outage. The operator was largely unhelpful and rude. I asked if I should shut it down and how I should respond. His response was “I can’t tell you if you should shut it down or what you should do. I’ll have a supervisor call you”. It’s been two days and I’ve not received a response of any kind. I’ve got a new provider now. I’ll never call them again.
#1171404
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We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service. When we were finally given access to log...
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1.0
I didn't like
  • Useless
#1131795
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We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable. We are an apartment building with elderly and...
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Anonymous
Michael

Thank you very much.Our Strata management is in the process of modernization our 2 elevators too.Am reviewing several of the elevator's company's liability, consistency and re...

Anonymous
Lisa Smith

Our building is in Waterloo and Otis have been completely negligent with their repairs. The technicians are unskilled and both lifts are now constantly breaking down even thou...

3.7
#1113729
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Otis Elevator - Horrible

The project is still not completed even after making the deal and payment.Officials ignoring the project claims to be a manufacturing defect still no response from the company which was going to finish off the work before the month of may.
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
#1080387
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