I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement.
Or mistake was not taking the time to carefully read it. They assured us that they would change it. We took them at their word.
They have an onerous service contract whereby you must wait 5 years for it to end. Then they give you a 30 day window to terminate the contract.
If you forget or you don't it, the contract automatically renews for another 5 years!
We were informed that the contract would be modified and of course it was not. There salesperson had selective memory concerning the representations made and denied making them.
Product or Service Mentioned: Otis Elevator Elevator.
Reason of review: onerous maintenance contract.
Preferred solution: terminate the service contract.