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We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service. When we were finally given access to log...
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1.0
I didn't like
  • Useless
#1131795
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We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable. We are an apartment building with elderly and...
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Anonymous
Anonymous

If your car breaks down during its warranty period will the dealership work on it after hours? Warranty on almost any product is repaired during normal business hours.

3.7
#1113729
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In the Indy area Otis seems very capable of Modernization projects. However response time for entrapment is horrendous, I think my best time was around 45min to over 2 Hours at worst (they dispatched someone that was on vacation). Questionable Maintenance practices...
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#1064845
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Otis Elevator - Horrible

Otis Elevator
#1080387
1.0
Details
The project is still not completed even after making the deal and payment.Officials ignoring the project claims to be a manufacturing defect still no response from the company which was going to finish off the work before the month of may.
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Otis Elevator - Unsatisfactory after sale service by Otis company

Otis Elevator
#1077326
1.3
Details
V bad experience. Nobody listens after installation . Their maintanence charges v high. My lift not working since 24 hours .My complaint no 2669666. Anybody can cheque. I have called their call centre at least 8 times. No result Their charges are exorbitant. Service v pathetic
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Warranty
Website

Otis Elevator - Absolutely horrible

Otis Elevator
#1062955
1.0
Details
Awful awful awful. Could not say worse things about the EXTREMELY lenghy period of time it took this company to repair the elevators in My condo building. I have lived there for 3 years now and they have never consistently worked at all. Normally 2 and most of the time all 4 are shut down at one time. I would stay away from this company at all costs.
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Reliability

Otis Elevator Elevator Review

Otis Elevator
#1035041
1.0
Details
Otis lift company royal Devon exeter lift out for 13 weeks last year looks like week 6 and going on for a record of 14 weeks. No part again where r they ordering it Jupiter
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A company as big as this, as responsible as it is for people's ability to access their homes, should have sufficient spare parts on hand ALWAYS so that lifts don't become imobilised for DAYS at a time. BECAUSE THIS REVIEW SITE INSISTS ON 100 WORDS MINIMUM WHEN A...
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#1026960
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Stay away from this Finland company . All they care about is getting paid .never followed up with any maintenance record. Constant employee turnover. No employee accountability Absolutely no customer service. Suspicious contract execution with questionable billing. No...
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1.0
#964672
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Otis lifts are not reliable. My Machine Number is R009140 .Company charge about Rs70,000 yearly as Mantenance fee.But do not provide good service at all.At the time of complaint they assure that their engineer will visit within 2hrs. And i made my complaint in morning...
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1.0
#962190
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We have 3 Otis elevators on site; One worked for 1 day over the past 3 years One worked for 2 days over the past 3 years One worked for a couple of months over the past 3 years The lifts are just never repaired properly or nothing at all are being done to get them...
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1.0
I didn't like
  • Total lack of comitment
#931379
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I've been using OTIS elevator for 4 years and somehow it stopped. OTIS service center technician came and asked the repair part for $3000 which you can buy online for $600. However, I bought the part but not from the tech. Ever since then me and my family are looking...
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Osan, Kyonggi-Do
#914329
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We were required to sign a maintenance agreement with Otis by the city to maintain our business' elevator, which is rarely used. The agreement included a warranty for major malfunctions and quarterly (every three months) routine maintenance by a technician and we have...
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1.0
#851519
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the elevators in our building never seem to function even after several complaints and warning of pending lawsuit if elevators not repaired. We get stuck in them, they fall as you are getting into them, they don't stop on designated floor, elevator goes immediately to...
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1.0
East York, Ontario
I didn't like
  • Useless company
#839329
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