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In the Indy area Otis seems very capable of Modernization projects. However response time for entrapment is horrendous, I think my best time was around 45min to over 2 Hours at worst (they dispatched someone that was on vacation). Questionable Maintenance practices...
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#1064845
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A company as big as this, as responsible as it is for people's ability to access their homes, should have sufficient spare parts on hand ALWAYS so that lifts don't become imobilised for DAYS at a time. BECAUSE THIS REVIEW SITE INSISTS ON 100 WORDS MINIMUM WHEN A...
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#1026960
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Stay away from this Finland company . All they care about is getting paid .never followed up with any maintenance record. Constant employee turnover. No employee accountability Absolutely no customer service. Suspicious contract execution with questionable billing. No...
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1.0
#964672
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Otis Elevator - Unsatisfactory after sale service by Otis company

Otis Elevator
#1077326
1.3
V bad experience. Nobody listens after installation . Their maintanence charges v high. My lift not working since 24 hours .My complaint no 2669666. Anybody can cheque. I have called their call centre at least 8 times. No result Their charges are exorbitant. Service v pathetic
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Otis Elevator - Absolutely horrible

Otis Elevator
#1062955
1.0
Awful awful awful. Could not say worse things about the EXTREMELY lenghy period of time it took this company to repair the elevators in My condo building. I have lived there for 3 years now and they have never consistently worked at all. Normally 2 and most of the time all 4 are shut down at one time. I would stay away from this company at all costs.
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Otis Elevator Elevator Review

Otis Elevator
#1035041
1.0
Otis lift company royal Devon exeter lift out for 13 weeks last year looks like week 6 and going on for a record of 14 weeks. No part again where r they ordering it Jupiter
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Short Review on February 14, 2015

Otis Elevator
#595312
1.0
Wrost service company ever for elevators in sacramento area!!!! Worst!!!!!!!
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Otis lifts are not reliable. My Machine Number is R009140 .Company charge about Rs70,000 yearly as Mantenance fee.But do not provide good service at all.At the time of complaint they assure that their engineer will visit within 2hrs. And i made my complaint in morning...
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1.0
#962190
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We have 3 Otis elevators on site; One worked for 1 day over the past 3 years One worked for 2 days over the past 3 years One worked for a couple of months over the past 3 years The lifts are just never repaired properly or nothing at all are being done to get them...
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1.0
I didn't like
  • Total lack of comitment
#931379
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I've been using OTIS elevator for 4 years and somehow it stopped. OTIS service center technician came and asked the repair part for $3000 which you can buy online for $600. However, I bought the part but not from the tech. Ever since then me and my family are looking...
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Osan, Kyonggi-Do
#914329
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We were required to sign a maintenance agreement with Otis by the city to maintain our business' elevator, which is rarely used. The agreement included a warranty for major malfunctions and quarterly (every three months) routine maintenance by a technician and we have...
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1.0
#851519
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the elevators in our building never seem to function even after several complaints and warning of pending lawsuit if elevators not repaired. We get stuck in them, they fall as you are getting into them, they don't stop on designated floor, elevator goes immediately to...
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1.0
East York, Ontario
I didn't like
  • Useless company
#839329
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I have had OTIS for the past twenty years. Starting approximately two years ago they started falling down. The latest was the attempt to sell a new OPTIGUARD vs. the LAMBDA which was covered under the maintenance agreement. I reluctantly agreed to install the OPTIGUARD...
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Anonymous
Anonymous

Our elevator broke 9 days ago and they refuse to call back to say when it will be fixed. They are unprofessional and rude when you call and they just say only a supervisor kno...

Moss Landing, California
#803732
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lift been broken since November .. Yes November .this is ridiculous. we are paying factor fees . What is your excuse for taking so long.part coming from spain ,so I'm told . November till January for a part to be relieved .it it coming on a snails back????i don't no...
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I didn't like
  • Rubbish
#776784
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